Shiseido / Shiseido Interactive Beauty
Leads an innovation group building IT solutions on ServiceNow, RPA and AI, and owns ServiceNow globally — ITSM and CMDB rollout, plus the governance that keeps a Centre of Excellence coherent across regions.
- 2024.09 —Group Manager
- 2023.07 – 2025.12Information Technology Strategist
- Leads an 8-person innovation group delivering IT solutions with ServiceNow, RPA and AI.
- Owns global ServiceNow management and development, including ITSM and CMDB deployment.
- Established Centre of Excellence governance so ServiceNow practice stays consistent across regions.
ServiceNow · ITSM / CMDB · RPA · AI Adoption · IT Governance